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Use the current screen and the playback flow to narrow down a problem.

Before you start

    Lifetime license

    Activate in three steps

    Get a lifetime DreamLyra license with a one-time purchase on Gumroad. After purchase, paste your key into DreamLyra’s license window to unlock the full application.

    1. Purchase on Gumroad
    2. Get your license key
    3. Paste it into DreamLyra and activate

    Included with current purchases 300 store credits

    After activating your license, view your credits in DreamLyra. Start any additional credit top-up from within DreamLyra.

    Your license is tied to its activated device. For a new computer, reinstallation or hardware changes, see the FAQ or contact support.

    Get a lifetime license
    STORE CREDITS

    Start your top-up inside DreamLyra

    Each paid song costs 50 credits. Choose a pack for the songs you want, then use your credits as needed. Credits and the lifetime app license are separate purchases.

    STORE CREDITS
    PackUSD priceTotal creditsSongs
    PreludeUS$5.001503
    SonataEveryday pickUS$9.993507
    SymphonyUS$19.9975015
    OpusUS$49.992,00040

    Gumroad and PayPal currently charge in USD. Applicable taxes appear at checkout; currency conversion charges depend on your payment provider.

    1. Activate your DreamLyra license on the computer you will use, then open the credit top-up in the Online Music Hub.
    2. Choose a pack and Gumroad or PayPal. Use the checkout link opened by DreamLyra to keep this device and order connected.
    3. Check the USD amount and credits before paying. Return to DreamLyra and refresh your balance. If credits have not arrived, keep your receipt and contact support.

    What happens to my existing credits and songs?

    Credited balances and purchased songs stay unchanged. New packs apply to new orders. Check the amount and credits shown at checkout before paying.

    TWD checkout is not available yet. NT$ amounts are planned local prices, not USD conversions. Current payments are charged in USD.

    STORE CREDITS
    1. 01

      Playback starts, but there is no sound

      DreamLyra does not output audio directly. Open the game instrument, bring the game to the foreground, and check the key profile. Use a countdown or press F8 in the game.

      Actual app interfaceDreamLyra 3.9.0
      DreamLyra 3.9.0 — Main window

      What you should seeThe game receives performance input and produces the sound.

    2. 02

      Notes or keys are wrong

      Check the game instrument and KEY MAPPING PROFILE, then check the Key value. F11 resets transposition to zero.

      Actual app interfaceDreamLyra 3.9.0
      DreamLyra 3.9.0 — Key mapping settings

      What you should seeThe key profile and pitch settings match your intended setup.

    3. 03

      The MIDI keyboard is missing

      Check that Windows recognizes the device. Select creator mode, refresh the MIDI device list, and select the device.

      Actual app interfaceDreamLyra 3.9.0
      DreamLyra 3.9.0 — MIDI input

      What you should seeThe device can be selected; if not, resolve its connection or driver detection first.

    4. 04

      License, purchase, or download help

      Check the status shown in the app. Email dreamlyra.music@gmail.com with the app version, Windows version, and steps to reproduce the issue. Include your purchase email for purchase-related questions.

      Actual app interfaceDreamLyra 3.9.0
      DreamLyra 3.9.0 — Main window

      What you should seeSupport receives enough information to investigate.

    Things to know

    • Do not post your complete license key publicly.
    • Refer to the current app and purchase page for trial, device binding, and purchase terms.
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